Job: Director of Hotel Operations

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Posted: 04/04/2018

Job Status: Full Time

Job Description


Operates the resort hotel as an integral part of the gaming operation. Ensures all activities are in accordance with FMC’s business objectives while monitoring guest service and productivity standards, with the objective of achieving revenue goals for the casino and hotel with superior guest service levels. Oversees Front Desk Services, Concierge, Housekeeping, Gift Shop and Spa, and Group Sales.



Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by this position:

  • Directs assigned operational functions within the departments, consistent with strategic plan and vision for the department and overall gaming property.
  • Monitors fiscal budget, KPI’s yield management of hotel inventory, operations of assigned departments and marketing strategies to produce both short-term and long-term profitability.
  • Monitors advance sales to prevent reservation conflicts with other department’s events and schedules.
  • Directs the delivery and measurement of guest services within assigned departments consistent with company’s core service standards.
  • Maintains effective communications with all team members.
  • Conducts staff meetings on a regular basis to review departmental progress on projects and assignments.
  • Establishes the parameters that empower and develop managers/supervisors with the authority to accomplish the duties of their assigned positions.
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position in anticipation of changing guest’s needs within the dynamic hospitality/gaming environment.
  • Interface with team members to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level. Provides vision and direction for department manager for all assigned departments.
  • Works closely with Building Services and Facilities to ensure housekeeping standards, public cleaning standards and appearances are met and to avoid schedule conflicts with other departments.
  • Ensures efficiencies of process and service are constantly reviewed and analyzed for continued improvement within assigned departments.
  • Monitors all departmental expenses and is prepared to justify those in monthly variance meetings.
  • Oversees the management of assigned areas to ensure efficient staffing, employee development and training, performance management and policy enforcement.
  • Promotes and maintains a professional, friendly, prompt, accurate, and courteous atmosphere while providing the highest level of services to all guests by exhibiting FMC’s Service Standards.
  • Participates in developing marketing strategies to increase volume and market share; investigates potential opportunities for incremental revenue whenever possible.
  • Resolves guest complaints within the scope of authority.
  • Performs other job-related duties as assigned.



    • Working knowledge of various computer programs to include Excel, Outlook and basic abilities to learn industry specific programs.
    • Strong keyboarding and typing skills.
    • Strong problem solving and listening skills.
    • Self-motivate with excellent organizational skills and attention to detail.
    • Bilingual abilities preferred.
    • Ability to handle and maintain confidential information.
    • Ability to work in an environment where pipe, cigar and cigarette smoking is permitted.
    • Ability to function and act independently.
    • Ability to work well with people, in a team environment, and to communicate effectively both written and oral.
    • Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
    • Ability to work a flexible schedule including extended hours, weekends, and holidays.
    • Must be able to obtain and maintain State/Tribal License (including extensive background check). 


Bachelor’s Degree in hospitality, business administration or related field preferred. Seven (7) years of hotel operations experience in a luxury hotel/resort complex with a minimum of 200 rooms and five (5) years supervisory/management experience.  Experience or familiarity with AAA service standards.


Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.





Fort McDowell, AZ/Maricopa County, AZ


OPEN DATE:   04/03/2018                                                       CLOSING DATE:  Until Filled



Fort McDowell Yavapai Nation Enterprises

Attn: Human Resources Department

PO Box 18359

Fountain Hills, AZ 85269

Phone: 480-789-4216

Fax: 480-789-4772





                                         WHICH WILL REQUIRE FINGERPRINTING


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