Job Description

QUALIFICATIONS AND DUTIES:

  • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way

Smile and Greet

Name and Meet

Thank you and Goodbye

  • Makes initial guest contact and creates 100% guest satisfaction by welcoming the guests, escorting them to their respective tables, while conversing with the guests.
  • Responsible for handing menus to the guests and introducing their respective server
  • Ensures proper flow in the restaurant and communicates with staff on floor.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Assumes the responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Performs other duties as required to provide genuine hospitality
  • Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
  • Presents menus, suggests cocktails and/or daily specials
  • Exhibits knowledge of all items on the menu and wine list
  • Possesses a valid liquor card at all times
  • Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
  • Processes customer restaurant bills promptly and accurately
  • Checks the overall condition of the dining room, insuring its readiness for customers
  • All other duties as assigned
  • Must pass pre-employment drug test

EDUCATION AND/OR EXPERIENCE:

  • Two (2) years of restaurant experience required.
  • Minimum of 1 year of cash handling experience in a high volume restaurant.

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INDIAN PREFERENCE: Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.