Job Description

QUALIFICATIONS AND DUTIES:

 

  • Ensures that bell desk is manned at all times.
  • Keeps working area, clean and tidy always.
  • Ensures smooth and fast baggage handling for all arrival / departure guests.
  • Maintains close relationship with reception / information / cashier as well as other departments.
  • Attends all guest calls for Bell stand / Door Services related services.
  • Delegates bell boys to pick up the baggage from guest rooms.
  • Fill Errand cards for all baggage movements (Check-in, Check-out, Left luggage etc.)
  • For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
  • Logs guest requests on to guest request tracker.
  • Checks the inventory of items on loan, and all items are collected at the time of on or before check-out.
  • Ensures all baggage movements are tagged and recorded.
  • Updates luggage movement register and sign off daily.
  • Ensures left luggage forms are filled and duly signed by guests and also all applicable policies are explained to the guest.
  • Ensures guest messages are distributed properly and accurately.
  • Responsible for Guest and other department’s letters, couriers to be distributed properly and accurately.
  • Ensures that all bills are paid and room keys returned before guest departs from the hotel premises.
  • Ensures that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
  • Orders required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
  • Helps observe safety and security rules at all times.
  • Alerts the management of any unattended packages and stranger found in the premises.
  • Checks the daily arrival list for VIP's or guests with special need.
  • Prepares for group movements and ensures enough staffing is in place to handle groups.
  • Greets all guests in the lobby in a warm and professional manner, makes them feel welcomed and anticipates their needs before they arise.
  • Recognize all returning and VIP guests, and welcome them back.
  • Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipment.
  • Informs guests about all hotel and guest room features, hotel facilities and emergency procedures.
  • Assists guests with their luggage; welcomes and acknowledges each and every guest with a smile, using the guest’s name when possible.
  • Makes deliveries to guest rooms as instructed.
  • Stores and retrieves luggage and other objects for guests.
  • Be aware of daily hotel activities, group and VIP arrivals.
  • Communicates special guest requests to the Asst. Front Office Manager / Manager on Duty.
  • Ensures the lobby, bell closet and work areas as well as departmental equipments are clean and presentable at all times.
  • Assists the security team in scanning all guest luggage.
  • Offers assistance to all guests at times.
  • Must be a good team player and have the flexibility to work a variety of early and late shifts.
  • Provides efficient luggage storage, delivery and collection service.
  • Performs other related duties as required.

 

EDUCATION AND/OR EXPERIENCE:

  • High school or equivalent education
  • Computer Basics and knowledge of Property Management software
  • Previous experience(at least 2 years) working within a resort/hotel environment in a Bell Captain or hospitality Supervisor role

 

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes.  To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.