Job Description

QUALIFICATIONS AND DUTIES:

 

  • Greets and escorts guests upon arrival and during check-out process
  • Welcomes guest and opens car door and/or entrance door
  • Assists with baggage to the front desk
  • Assists with valet parking of guest’s vehicle
  • Stores luggage and issues claim checks as requested
  • Escorts guest to room, placing luggage in room as directed
  • Gives guest thorough orientation of room and property amenities
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Assists guests throughout their stay
  • Assists with luggage & valet requests throughout the guest’s stay
  • Delivers messages, mail, packages, faxes, flowers, etc. to guest’s room as directed
  • Collects, returns, and tracks guest laundry & dry cleaning
  • Keeps current on and promotes hotel accommodations, services and area attractions
  • Responds to customer inquiries for information
  • Assists guests getting in and out of vehicles
  • Transports guests to and from other Fort McDowell Enterprises & Fountain Hills according to posted schedule
  • Follows all safety rules & regulations when operating courtesy shuttle or guest vehicles
  • Arranges for other local ground transportation
  • Maintains the upkeep and appearance of the hotel lobby and entrance
  • Replaces promotional items as needed
  • Performs light cleaning
  • Keeps valet parking board and baggage storage area clean
  • Keeps courtesy shuttle and golf carts fueled and clean
  • Must possess a valid driver’s license and have a clean driving record

EDUCATION AND/OR EXPERIENCE:

 

  • Minimum of one (1) years’ experience at a Golf Resort/Hotel preferred
  • Or similar customer service or guest service experience in a high service environment
  • Strong guest service experience
  • Valet, limo service, driver experience
  • High school or equivalent education.

 INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes.  To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.