Job Description

QUALIFICATIONS AND DUTIES:

 

  • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way
    • Smile and Greet
    • Name and Meet
    • Thank you and Goodbye
  • Responsible for the front of the house beverage operation of the department. 
  • Must be able to work varied and extended hours to include holidays, weekends, evenings and special events.
  • Responsible for the training of the beverage trainers. 
  • Monitors bartender pour and pour costs, guest and Casino floor service and resolves guest complaints. 
  • Assigns employee responsibilities and monitors service for effectiveness.
  • Prepares required reports (daily, weekly, monthly) and counseling notices.
  • Must be familiar with various cashier point of sale systems.
  • Assists Beverage Shift Manager with education, training, and employee evaluations.
  • Recommends staffing and scheduling based on department needs.
  • Delegates specific jobs or duties to employees and follows up on operational standards.
  • May assist with closing and balancing of beverage cashiers at the end of shift. 
  • May assist in covering for employees on breaks and fills in when needed.
  • Responsible for keeping all areas stocked.
  • Ensures that staff completes paperwork accurately and follow departmental policies and procedures. Responsible for maintaining a level of exceptional guest service standards.
  • Must be knowledgeable of all pertinent health and safety laws as required in the operation of the food facility.
  • Responsible for informing subordinates of any changes to the Standard Operating Procedures for each venue, the department policies and procedures and the Casino policies.
  • May assist with special events and perform other related duties as required. 
  • Must be able to obtain and maintain State/Tribal License (including extensive background check).
  • Must pass pre-employment drug test.

 

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma or GED
  • Minimum of two years’ experience in a supervisory role of a bar, casino or restaurant with a focus on the beverage program.
  • Must have a valid food handler certification

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes.  To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.