Job Description


  • Responsible for assisting guests by providing accurate information and helping them with needs such as directions, brochures, etc. in order to make their stay enjoyable
  • Assists guests with their mail and messages
  • Assists with any plans or arrangements the guest intends to make during their stay
  • Makes reservations for the guests
  • Arranges transportation for the guests
  • Provides accurate information about Resort, Golf, Casino, Adventures, etc.
  • Assists guests with requests, such as flower delivery, birthday celebrations in the restaurant, etc.
  • Follows department policies, procedures and service standards
  • Other duties as assigned
  • Must be able to sit, stand, see, hear, stoop, twist and walk
  • Must be able to lift a minimum of thirty (30) pounds


  • High School Diploma or equivalent
  • Prior experience as an Administrative Assistant or Concierge for similar size Resort
  • Computer literate in the Microsoft Office Suite, fax machines, copiers, and scanners
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Strong interpersonal and problem solving abilities
  • Familiarity with local area attractions helpful


Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.