Job Description

JOB SUMMARY:

Under the direction of the Fine Dining Assistant General Manager the Fine Dining Server  is responsible for overall service execution at the highest level in the Fine Dining Restaurant.  This includes selling and serving food, specialty cocktails and themed beverages, beer, wine and spirts.  In addition the Fine Dining Server will be responsible for performing tableside prepared food items and cocktails.  The Fine Dining Server maintains a clean and organized station at all times.  The Fine Dining Server will assist with wine service in the fine dining restaurant The Fine Dining server must be highly skilled and passionate for guest service and will be required to be fully knowledgeable of all menu items to include food, cocktail, spirits, beer and wine offerings of the specialty restaurant.  The Fine Dining server must be able to perform like duties in all casino and resort outlets as designated by business demands.  Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

           

EDUCATION AND/OR EXPERIENCE:

 

  • Three years in an a la carte restaurant as fine dining server.
  • 4 or 5 diamond restaurant service, captain or bartender experience strongly preferred.
  • Must have extensive beer, liquor and wine knowledge
  • Level 1 wine certification from Court of Master Sommelier preferred
  • Level 1 Certified Beer Server from the Cicerone program preferred.
  • Must be able to execute high end service at a 4 diamond level on a daily basis
  • Strong communication skills and passion for hospitality.
  • Self-motivated with attention to detail
  • Knowledge of beverage operations preferred
  • 4 diamond resort or casino experience preferred

 

REQUIREMENTS/DUTIES:

 

  • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards
    • Smile and Greet
    • Name and Meet
    • Thank you and Goodbye
  • Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.
  • Will be responsible for upselling specialty cocktails, wine, beer and spirits for the restaurant on a daily basis
  • Will be able to thoroughly explain, spiel and upsell the menu and discuss the ingredients to each and every table.
  • Will execute all opening and closing side work including preparing and or ordering all restaurant needs and all other requirements based on restaurant brand standards
  • Will engage in the art of upselling and guiding guests in their dining experience.
  • Will ensure the accuracy of all orders, correct seat positions and delivery of items with flawless execution at all times.
  • Will ensure meticulous table maintenance to all guest dining in the specialty restaurant and ensure a team first mentality
  • Will lead all tables in their section of the dining room for food delivery and accuracy of food running.
  • Will ensure synchronized service in the delivery of each course
  • Will provide a memorable experience to each and every guest through heart felt hospitality
  • Will execute table side items with an emphasis on safety standards and brand standards of food and cocktail execution
  • Will maintain the cleanliness of service stations, dining room and patio at all times.
  • Must ensure consistency in the quality of all cocktails, wine and beer for all guest orders.
  • Must assist to maintain daily inventory and maintain accurate on hand product and ingredients for all service stations including coffee, tea, non-alcoholic beverages.
  • Must be fully knowledgeable of all restaurant menus, ingredients, allergens and presentations.
  • Addresses any and all food, beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
  • Works on the floor 80% of the time with a “hands-on” mentality for guest service.
  • Must be knowledgeable of all health department standards.
  • Must receive and have a current Food Handlers Card at all times.
  • Must complete the Management Title IV training through Human Resources
  • Must complete and maintain DRAM certification or another state recognized training institution for alcohol safety
  • Must complete specialty restaurant training and follow all restaurant specific training and SOP’s
  • Assists in banquet and catering events for the department
  • Assists to ensure restaurant menus are accurate and free of debris.
  • Performs other related duties as required by department
  • Follows all health and safety guidelines to ensure 100% compliance.
  • Must be able to lift in excess to 50 pounds and push or pull 100.
  • Must be able to obtain and maintain State/Tribal License (including extensive background check).
  • Must pass pre-employment drug test.

 

WORK CONDITIONS:

 

While performing the duties of this job, the employee is required to:

  • Bend, reach, stand, walk for 34-66% of work day.
  • Eye/hand coordination for 34-66% of work day.
  • Exposed to hot/cold temperatures for 34-66% of work day.
  • Exposed to dust/smoke for 1-33% of work day.
  • Sit for 1-33% of work day.
  • Must be able to obtain and maintain State/Tribal License (including extensive background check).
  • While working on casino floor, employee is exposed to high level of second hand smoke and noise daily

 

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.