Job Description

QUALIFICATIONS AND DUTIES:

 

  • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way
    • Smile and Greet
    • Name and Meet
    • Thank you and Goodbye
  • Responsible for driving incremental gaming revenue from targeted player levels.
  • Responsible for the development and execution of VIP events. Prepares and maintains the pre-forma and post-forma for each VIP event.
  • Works within the assigned budget for each event.
  • Performs all functions in accordance with applicable state, federal and other laws and gaming regulations.
  • Recommends and implements strategies to develop new players and increase return visits for high level casino guests to increase profits.
  • Makes room reservations, arranges for amenities as necessary for casino guests.
  • Completes all necessary paperwork (i.e. comp slips, reservation request forms etc.).
  • Respond to guest complaints in a considerate, professional and positive manner.
  • Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Fortune Club.
  • Maintains current knowledge of all daily, weekly and monthly promotions and VIP events.  Prioritizes, organizes, and completes multiple activities in a high pressure environment and work a varying schedule to reflect business needs. 
  • Denotes significant time being visible and available on the casino floor in order to greet guests during individual visits as well as during special events. 
  • Must be able to maintain a pleasant, friendly, and welcoming attitude at all times. 
  • Assist with special events and promotions as needed. 
  • Communicates with premium rated guests through telemarketing, letter writing, email, or in person about promotions, services and special events. 
  • Supervises calls to ensure that VIP club members and potential customers are being reached in a professional, friendly and courteous manner. 
  • Additional job duties include a bi-weekly report to Marketing Director summarizing activities (parties, events attended, off property contacts, recruiting/enhancement ideas). 
  • Must have detailed knowledge of all casino promotions and assist in enhancing player’s awareness of same. 
  • Performs other related duties as required. 
  • Must be able to work in a casino (smoking) environment. 
  • Must be able to lift in excess of 50 pounds and push or pull 100 pounds.
  • Must be able to obtain and maintain State/Tribal License (including extensive background check).
  • Must pass pre-employment drug test.
  • Must be 21 or older.

EDUCATION AND/OR EXPERIENCE:

-  High School Diploma or G.E.D

- Minimum of 2 years casino host, marketing, sales or customer service experience required

 

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes.  To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.