Job Description

JOB SUMMARY:

To Maximize resort revenue and occupancy by developing and implementing revenue for The Spa at Poco Diablo

 

RESPONSIBILITIES:

Participates in the development of business strategies for The Spa which are aligned with the overall objectives of the resort

    • Develops and implements business strategies for the department
    • Monitors status regularly and adjusts strategies as appropriate
    • Maximizes Spa revenue by utilizing yield management techniques and managing the operation of The Spa
    • Develops and implements process and guidelines for managing The Spa’s inventory
    • Insures that all VIP requests are handled appropriately
    • Schedules employees in accordance with forecasted business
    • Recommends fees by analyzing the competition
    • Seeks opportunities to improve the guest experience by seeking guest feedback and reviewing management reports and developing strategies to improve The Spa services
    • Develops and implements strategies and practices which support employee engagement
    • Recruits and selects qualified candidates
    • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
    • Communicates performance expectations and provides employees with on-going feedback
    • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

INDIAN PREFERENCE:

 

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.